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The Yorkshire Hearing Clinic Ltd is committed to protecting and preserving the privacy of visitors to our website or communicating electronically with us. 

This Privacy Policy explains what happens to personal data that you choose to provide to us, or that we collect whilst you visit this site. 

This policy is to inform you about what data we collect, and how we collect and process it. It also informs you of your rights regarding the personal data we may hold about you and how to contact us if you have any concerns about this.

This privacy policy applies to the Site and all products and services offered by The Yorkshire Hearing Clinic Ltd.

When we refer to The Yorkshire Hearing Clinic Ltd (or “we”, or “our” or “us”) we are referring to Mr. Andrew Armitage, trading as The Yorkshire Hearing Clinic Ltd.

For the purpose of the Data Protection Act 1998, the data controller in respect of any personal data that you submit to us is Mr. Andrew Armitage, The Yorkshire Hearing Clinic Ltd, 8 Eastfields Road, School Aycliffe, Newton Aycliffe, Co Durham DL5 6QH

We obtain personal data only directly; for example, directly from our customers when they engage with us for goods and/or services, and directly from our suppliers and other business partners in the course of normal commercial interactions to procure goods and services from them.

We may receive some information that you submit to any third-party website. Both The Yorkshire Hearing Clinic Ltd and the owner or operator of that third party website will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your personal information.

In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below.

• Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website
• Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor registers for information or makes a purchase
• Information provided to us when our visitors communicate with us electronically for any reason

Customers

Personal data that we collect from you directly is used only in the course of delivering goods and services to you. We will only collect data from you that is relevant to the service, or the goods, being delivered. This may include, but is not limited to, some or all of the following:

• Identification and contact data (name, postal address, age, email, telephone number, etc)
• Financial information (bank details, card payment details etc) for the payment of good and services delivered
• Other personal details that may be considered relevant during the course of our consultations and audiological assessments with you
• Physical health data relevant to audiological assessment

We take extra special care to protect your health data. It is protected internally and only staff and employees of The Yorkshire Hearing Clinic Ltd that have a valid reason to see your health data can do so. Except for data processed within our Customer Management Systems we do not share your data with any external third parties, unless there is a medical requirement to consult with another medical professional, in which case you would be informed and your data would be shared and handled securely at all times. We consider that the additional condition that enables us to process your health data, as set out in Article 9 of the GDPR, is the provision of aural health care (diagnosis and treatment) that we deliver to you. The supervisory body for these services is the HCPC (http://www.hcpc-uk.co.uk). 

Suppliers and other business partners

We process contact details for individuals who work for our suppliers and other business partners. Typically, such data will comprise of name, email, telephone number(s) (direct dial and mobile) and business address. We use this data in order to procure goods and services and to fulfil our contractual obligations entered into and also on the basis of legitimate interest in the normal course of business. Where an individual is in business as a sole-trader we may also hold details of their bank account, which we use solely for the purpose of making payment for their goods and services supplied. 

We will add your name, email address and postal address to our mailing list unless you tell us not to  (see ‘Access to Information’ below). 

It is possible to view The Yorkshire Hearing Clinic Ltd website without providing any personal details. However, without registering your details you may not be able to use some of the service. 

The Service uses cookies to ensure that you get the most out of the Service. 

A cookie is a small text file that is placed on your computer or mobile device when you visit a website. Some of these are persistent cookies (they remain on your hard drive for an extended period of time) and some are session ID cookies (they expire when you close your browser).

Cookies allow us to monitor usage of the service, improve the Service’s usability and to personalise the content for you.

We use a small number of cookies on our website for the purposes of using analytics software to record aggregate statistical information about the traffic we get on our website and how visitors make use of the website. The cookies we use do not contain any personal information about you. We do not use any third-party cookies to profile your internet use or target advertising to you.

If you do not wish us to install cookies on your computer for these purposes, you can use controls in your Internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

The information we collect is used for our own use in developing our website. In addition, we may use your information in the following ways:

• To provide you with information relating to our website, products or services that you request from us
• To provide you with information on other products that we feel may be of interest to you
• To meet our contractual obligations to you
• To notify you about any changes to our website, including improvements, and service or product changes that may affect our website

If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously. If you are a new customer, we will only contact you when you have provided consent and, only by those means you provided consent for. If you do not want us to use your data for our or third parties use you may opt out from receiving such marketing communications at any time 

by notifying us in writing or by email (see 'Access to information' section below).

In common with a number of other websites, the data that we collect from you may be transferred to a cloud service provider which has data servers which are based outside the EU.  By submitting your personal data, you agree to this transfer and the storing and/or processing of your personal data on these servers. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy.

Appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, the transmission of information via the internet is not completely secure and therefore, we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

We may disclose your personal information:

• To service providers who render services to us or you on our behalf (all of which are contractually obligated to act only on our instructions and in accordance with applicable data protection laws, including GDPR).
• Where we are legally required to disclose your information, requested by law enforcement authorities or to enforce our legal rights (for example, HMRC have the right to inspect our records for Tax and VAT compliance purposes).
• To assist fraud reduction and minimise credit risks.
• Where we sell any or all of our business and/or our assets to a third party.
• To any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under our Terms and Conditions.

Your information will only be held for a reasonable period having regard to the purpose for which it was collected or as long as the law requires or permits. Thereafter we will only retain your data if we have a continuing legal requirement to do so. You also have the right, under UK Data Protection legislation, to formally request that you wish your data to be removed from our systems (see the end of this notice for further details).

You mind find links to third party websites on our website. These websites should have their own privacy policies and terms and conditions which you should consult to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. If you want to know what information we hold about you or if you have any other queries in relation to this privacy policy, please contact us using the contact information below. You may at any time request: 

• A copy of the information we have about you.
• That we correct any incorrect data we have about you.
• That we delete your data.

We reserve the right to ask you for proof of your identity and to charge you a fee of ten pounds (£10) to meet our administrative costs in granting any data access request you make.

Contact us

By post: 

The Yorkshire Hearing Clinic Ltd, 8 Eastfields Road, School Aycliffe, Newton Aycliffe, Co Durham DL5 6QH

By email: 

data@theyorkshirehearingclinic.co.uk

The Yorkshire Hearing Clinic Ltd has the discretion to update this privacy policy at any time. If we do, we will revise the updated date above. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and be aware of modifications.

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please leave the site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.